Política de envío

.shipping-container { max-width: 900px; margin: 0 auto; padding: 80px 20px; font-family: system-ui, -apple-system, sans-serif !important; line-height: 1.7; color: #1a1a1a; background-color: #fff; } .shipping-container h1 { font-size: 2.8rem; font-weight: 700; margin-bottom: 30px; text-align: center; color: #000; font-family: inherit !important; } .shipping-container h2 { font-size: 2rem; font-weight: 600; margin: 60px 0 25px; padding-bottom: 12px; border-bottom: 2px solid #eee; color: #000; font-family: inherit !important; } .shipping-container p { font-size: 1.15rem; margin-bottom: 22px; color: #333; font-family: inherit !important; } .shipping-list { list-style: none; padding: 0; margin: 35px 0; } .shipping-list li { font-size: 1.15rem; margin-bottom: 18px; padding-left: 35px; position: relative; color: #333; font-family: inherit !important; } .shipping-list li::before { content: "✅"; position: absolute; left: 0; top: 0; font-size: 1.2rem; } .shipping-divider { height: 1px; background-color: #e5e5e5; margin: 50px 0; } .shipping-contact-box { background-color: #f8f9fa; padding: 35px; border-radius: 10px; border: 1px solid #eee; margin-top: 50px; } .shipping-contact-box h3 { font-size: 1.6rem; margin-top: 0; margin-bottom: 20px; color: #000; font-family: inherit !important; } .shipping-contact-box p { font-size: 1.15rem; color: #333; margin: 8px 0; font-family: inherit !important; } .shipping-contact-box a { color: #165DFF; text-decoration: none; } .shipping-contact-box a:hover { text-decoration: underline; }

Shipping & Delivery

Thank you for shopping with MAVM. We ship from multiple fulfillment locations worldwide and select the location best suited to your delivery address.

Order Processing Time
Orders are usually processed and dispatched within 2 days after payment confirmation. Orders placed on weekends or public holidays may be processed on the next business day.

Delivery Time
Worldwide delivery usually takes 7–14 days after dispatch. Actual delivery time may vary depending on the destination, customs, weather, holidays, remote areas, and the carrier. Estimated delivery times are for reference only. A delay or delivery after the estimated date does not automatically qualify for a refund.

Shipping Fees
Shipping fees are calculated automatically at checkout based on the delivery address and order details.

Tracking
After dispatch, tracking information will be sent to the email address provided at checkout. If tracking does not update or you have questions, contact us at onehideofficial@gmail.com.

Damaged, Leaking, Missing, or Incorrect Items
Please contact us promptly and provide your order number, clear photos of the product and packaging, and a complete unboxing video showing the condition of the package when opened. The unboxing video is required to verify damage that occurred during transportation. If the issue is verified as a product or transportation problem, we will arrange a free replacement.

Customer Support
Our customer support is available 24 hours a day, 7 days a week. Email: onehideofficial@gmail.com

Company Information
Legal entity: ONE HIDE CO., LIMITED
Registration number: 80919368
Registered address: Flat 1506, 15/F, Fung Commercial Bldg, 21-25 Cheung Sha Wan Road, Sham Shui Po, Hong Kong
Email: onehideofficial@gmail.com
Phone: +1 (424) 521-2197